FREQUENTLY ASKED QUESTIONS
 
How can I carry BBC and Ice Cream in my store?

Please send an email to accounts@bbcicecream.com with the following information regarding your store:

  • Name of store
  • address and phone number
  • brands the store currently carries
  • photographs of the inside and outside of the store
PLEASE NOTE
We do not sell to online / web based stores.

If you have a physical retail store and a web based store, you will not be allowed to sell on the internet.

We do not sell to stores who are not open yet, you must have an existing store that is currently open for business.

In general, If we have an account in your city, most likely we will not open another account in the same vicinity, but feel free to inquire.

 
I want to intern or work for BBC, how can I do this?

Please send a resume to internship@bbcicecream.com

(this address can be used to inquire about paid positions as well as internships)

PLEASE NOTE
All of our internships are unpaid. In order to intern at BBC, you must be enrolled in school and your school must allow you to receive school credit for interning.

 
I changed my mind. Can I get a refund or exchange?
Due to these items being very limited, we do not take returns for refunds/credit or exchange. All sales are final. Please make sure that before you finalize your purchase you have selected the correct size and color of your items.
 
Do you take American Express?
YES, we do! But if you use American Express, your billing address and shipping address MUST match exactly.
 
What does "Tokyo Store Exclusive" mean?
Tokyo Store Exclusives are only available in our Tokyo store or on our web site.
 
Do you ship to my country?
We currently only ship to US addresses.
 
Can my shipping address and billing address be different?

If you would like to have your order shipped to an address other than your card's billing address, you will be required to fax BBC Ice Cream a copy of the credit card and a copy of the card holder's State issued photo ID with a letter from the card holder giving BBC Ice Cream permission to ship to the alternative address. Our fax # is (212) 625-8424.

Once you have your credit card info on file with us, you will not have to go through this every time you order, with subsequent orders you can put "credit card on file" in the comments of your order and we will process without delay.

We apologize in advance for the inconvenience but due to high levels of credit card fraud we must take this step to protect our customers and BBC Ice Cream.

 
When can I expect my order to ship?

All orders placed before 3PM EST will go out that same day. Orders placed after 3PM EST will go out the following day. If you chose 2 day air or 3 day select, those are business days and do not include weekends or holidays.

 
How big are the SEASON 6 sizes?*

HEAVY T-SHIRT
(product name/description will specify if an item is a "heavy tee")
XS S M L XL XXL
BODY LENGTH 25 27 29 31 32 33
CHEST WIDTH 16 18 20 22 24 28
NECK TO SLEEVE 15 16 18 19 20 23
REGULAR T-SHIRT XS S M L XL XXL
CENTER FRONT 21.5 23.5 26 28 29 32
PIT TO PIT 16 17.5 20 21.5 23.5 28
POLO SHIRT XS S M L XL XXL
BODY LENGTH 24 26 28 30 31 32
CHEST WIDTH 18 20 22 24 25 27
NECK TO SLEEVE 15 17 18 19 21 22
SWEATSHIRT XS S M L XL XXL
BODY LENGTH 24 25 27 28 30 31
CHEST WIDTH 20 21 23 24 26 27
NECK TO SLEEVE 31 33 35 36 37 39
REGULAR HOODED SWEATSHIRT XS S M L XL XXL
BODY LENGTH 24 25 27 28 30 31
CHEST WIDTH 20 21 23 24 26 27
NECK TO SLEEVE 31 33 34 36 37 38
HARD DENIM JEANS XS S M L XL XXL
WAIST 29 33 34 36 38 42
INSEAM 35 32 32 33 34 34
CUFF 8 8 8 9 9 10
RISE 9.5 11 11 12 12 12
WASHED DENIM JEANS   S M L XL XXL
WAIST   28 32 32 36 38
INSEAM   31 31 32 33 33
CUFF   8 8 8 9 9
RISE   10 10 11 11 12
"SMART CUT" JEANS   S M L XL  
WAIST   34 37 39 40.5  
INSEAM   31 32 33 34  
CUFF   14 15 15.5 16  
RISE   10 10.5 11 11.5  
BBC EMBROIDERED CHAIN LINK HELMET SPACE PATCH JEANS   S M L XL  
WAIST   32.8 34.8 37 40.7  
INSEAM   32.1 32.1 33.1 35.5  
CUFF   16.8 17.2 18.3 19  
RISE   10.9 10.1 11.1 12.4  
BBC EMBROIDERED CHAIN STITCH CARGO SHORTS   S M L XL XXL
WAIST   32.1 34.1 36.7 39.1 41.5
INSEAM   9.2 9.8 9.1 10.8 10.1
CUFF   23.1 24.5 25 26.8 27.5
RISE   13.1 14.4 15 15.7 15.1
18350004   S M L XL XXL
WAIST   31.8 33.8 36.3 38.9 40.1
INSEAM   30.1 31 32.4 32.1 32.1
CUFF   16.8 17.8 17.1 18.3 19.2
RISE   10 10.8 10.1 11.8 12
ICE CREAM DRIVE-IN DINER JEANS     M L XL  
WAIST     35.1 38.1 41  
INSEAM     31.9 32.8 34.3  
CUFF     16.7 17.8 18.8  
RISE     11.8 12.1 13  
JEAN SHORTS       L XL XXL
WAIST       40 42 46
INSEAM       10.5 11.5 13
CUFF       25.5 26.5 28
RISE       14 14.5 15
ICE CREAM I.C. CONE SHORTS (denim & khaki)   S M L XL  
WAIST   34 36 37 40  
INSEAM   7.5 9 9.5 10  
CUFF   25 26.5 27 28  
RISE   12.5 13.5 14 14.5  
* All measurements in inches

(click here to view sizes for previous seasons)
 
I still have questions. Who should I ask?
e-mail customer.service@bbcicecream.com